Privacy Policy

Hilda Event LLC ("Hilda Event", "we", "us") operates hildaevent.com and a retail store at 630 Freedom Business Center Drive, King of Prussia, PA 19406. This policy explains what personal information we collect, why we collect it, and the choices you have.

Information we collect

• Information you give us. Your name, email address, phone number, shipping address and the content of any message you send us by email, phone or through the contact form on this site.
• Transaction information. Records of purchases made in store or by phone, including items, amounts and dates. Card details are processed by our payment processor and are never stored by us.
• Technical information. Standard server logs from our hosting provider, which may include IP address, browser type and pages visited.

How we use information

• To answer enquiries and fulfil reservations or orders.
• To process returns, exchanges and refunds.
• To keep accounting and tax records required by law.
• To send occasional product updates, only where you have asked to receive them.
• To maintain the security and performance of this website.

Legal bases

We process personal information to perform a contract with you, to comply with legal obligations, with your consent where required, and for our legitimate interest in operating and improving a small retail business.

Sharing

We do not sell personal information. We share it only with service providers who help us operate — payment processors, shipping carriers, email providers and our website host — and only to the extent needed to deliver that service. We may disclose information where required by law or to protect our legal rights.

Retention

Enquiry correspondence is kept for up to two years. Transaction and accounting records are kept for the period required by Pennsylvania and federal tax law, typically seven years.

Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict certain processing, to receive a copy of your data, and to withdraw consent. Pennsylvania and other United States residents may also have rights under applicable state privacy laws. To exercise any right, email support@hildaevent.com. We will respond within 45 days and will never discriminate against you for making a request.

Children

Our products and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Security

We use reasonable administrative and technical safeguards, including encrypted transport for this website and restricted access to business records. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes

We may update this policy from time to time. The date at the top of the page shows when it was last revised.

Contact

Hilda Event LLC
630 Freedom Business Center Drive, King of Prussia, PA 19406
support@hildaevent.com
412-253-3961