Shipping Policy

This policy applies to orders placed with Hilda Event LLC by phone or email and shipped from our store at 630 Freedom Business Center Drive, King of Prussia, PA 19406.

Processing time

Orders are packed within two business days of payment. Orders placed on weekends or public holidays are processed the next business day. During seasonal peaks processing may take up to four business days; we will tell you if that applies to your order.

Carriers and delivery estimates

• USPS Ground Advantage — 3 to 6 business days
• USPS Priority Mail — 2 to 3 business days
• UPS Ground for larger or wholesale orders — 2 to 5 business days

Delivery estimates are provided by the carrier and are not guaranteed. We are not responsible for carrier delays, weather disruption or incorrect addresses supplied at the time of ordering.

Shipping costs

Shipping is calculated by weight and destination and quoted before you pay. Orders over $75 shipped within the continental United States qualify for free standard shipping.

Where we ship

We currently ship within the United States only, including Alaska and Hawaii at additional cost. We do not ship internationally at this time.

In-store pickup

Pickup is free. Reserved items are held at the counter for seven calendar days from the date we confirm them. Bring a photo ID or your confirmation email.

Tracking

A tracking number is emailed when your parcel leaves the shop. If tracking has not updated within five business days, contact us and we will open a case with the carrier.

Lost or damaged parcels

Tell us within 14 days of the delivery date if a parcel arrives damaged or does not arrive. Please keep the packaging and send photos to support@hildaevent.com. We will replace the affected items or refund you once the carrier claim is filed.

Address accuracy

Please check your shipping address carefully. Parcels returned to us because of an incorrect or incomplete address can be reshipped at your cost.