Return & Refund Policy

30-day window

You may return unopened, unused products in their original packaging within 30 days of purchase or delivery for a full refund of the product price.

Opened products

Because these are personal care items, opened products cannot be resold and are not normally refundable. However, if a product caused irritation or clearly did not perform as described, contact us within 30 days — we will offer an exchange or store credit. We would rather find you something that works than keep your money.

Non-returnable items

• Gift cards
• Clearance or "seconds" items marked final sale
• Refills dispensed into your own container

How to start a return

Email support@hildaevent.com with your name, order or receipt details, and the reason for the return. We will reply with return instructions within one business day. In-store purchases can be returned at the counter with your receipt.

Return shipping

Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect, in which case we cover it. We recommend a tracked service; we cannot refund a return we never receive.

Refunds

Approved refunds are issued to the original payment method within five business days of us receiving and inspecting the return. Depending on your bank, the credit can take a further 5 to 10 business days to appear. Original shipping charges are non-refundable unless the return is our error.

Exchanges

The fastest exchange is to return the original item for a refund and place a new order. If you would prefer a straight swap, tell us and we will arrange it subject to stock.

Damaged or incorrect items

Contact us within 14 days of delivery with photographs. We will send a replacement or issue a full refund including shipping, at your choice.

Contact

Hilda Event LLC, 630 Freedom Business Center Drive, King of Prussia, PA 19406 · support@hildaevent.com · 412-253-3961